TERMS AND CONDITIONS
1. Information on the Right of Withdrawal and Returning Goods to the Seller
1.1 The Consumer has the right to exercise the right of withdrawal. The right of withdrawal can be exercised within 14 (fourteen) calendar days from the day the Consumer receives the product or part of the product.
1.2. The right of withdrawal is exercised by submitting a written request to the Seller, specifying the order number, product name, order amount, Consumer’s name, surname, personal code, address, phone, and details for the refund. Sending the withdrawal request within the specified period terminates the contract and releases the Consumer from any contract obligations, except for the costs related to returning the product to the Seller.
1.3. The Consumer’s obligation is to return the product to the Seller within 7 (seven) days after sending the written withdrawal request (if the product or item has been received). The Seller’s obligation is to refund the amount paid by the Consumer for the product immediately, no later than 14 (fourteen) days from the date of receiving the Consumer’s written withdrawal, provided that the Consumer has returned the product or has provided documents confirming the return or dispatch of the product.
1. 4. The returned product must be delivered to the Seller’s retail location at Stopiņu iela 5, Riga. If the Consumer is unable to deliver the product to the Seller, it is possible to arrange transportation for product delivery from the address specified by the Consumer, which is a paid service.
1.5. The Consumer is responsible for preserving the quality and safety of the product within the deadline for exercising the right of withdrawal. When using the right of withdrawal, the Consumer is responsible for any reduction in the value of the product due to usage that is not compatible with good faith, including using it for purposes other than determining the characteristics or functionality of the product.
1.6. The returned product must be in its complete set.
1.7. The consumer cannot exercise the Right of Withdrawal in the cases mentioned in section 22 of the Distance Agreement, including
1.7.1. When the price of the goods is subject to fluctuations in the financial market that the Seller cannot control;
1.7.2. When the consumer has opened the packaging of the goods.
2. Warranty and Consumer Claims for Non-Conforming Products
2.1. The goods offered in the online store come with the manufacturer’s warranty during the period of use. The warranty does not affect the rights granted to the consumer by regulatory laws.
2.2. Regardless of the manufacturer’s warranty, the consumer, in accordance with the Consumer Protection Law and other regulatory requirements, has the right to submit a claim to the manufacturer or the seller for the non-conformity of the product within the period determined by law. The day of purchase of the product is considered to be the day when the manufacturer or the seller has handed over the respective product to the consumer and the consumer has accepted it.
2.3. When submitting a claim to the manufacturer or the seller regarding the non-conformity of the product with the terms of the contract, the consumer must attach a copy of the transaction-confirming document to the claim.
3. Other Provisions
3.1. The distance contract concluded between the Buyer and the Seller comes into effect when the Seller receives the Buyer’s order and sends an order confirmation to the Buyer’s email address (or otherwise). The contract is valid until it is executed (payment and delivery of the goods), or in the case mentioned in section 5.4 of these terms.
3.2. The parties are responsible for losses caused to each other.
3.3. Information on the processing and protection of the data provided by the Buyer is specified in the “Privacy Policy” section of the online store.
3.4. The legal relationship between the parties is governed by the laws of the Republic of Latvia. Disputes between the parties are resolved through mutual negotiations. If the parties fail to reach an agreement, the dispute is resolved by the courts of the Republic of Latvia. The consumer has the right to contact the Consumer Rights Protection Center.
4. Attention of Buyers
4.1. The range of goods and prices may be changed without prior notice. Manufacturers of goods may change the specifications of goods without prior notice to the seller. The product descriptions use information and images provided by the manufacturer.
4.2. The seller asks the buyer to report any inaccuracies noticed in the product description or image by contacting the seller’s customer service consultants by phone at +371 26 003 656 or by writing to the email address info@spirulinanord.eu.
4.3. All images and descriptions in the online store are provided with the aim of giving complete and accurate information about the products. If necessary, to clarify the product’s specifications and descriptive information, please contact the seller’s customer service consultants by phone at +371 26 003 656 or by writing to the email address info@spirulinanord.eu.